Pareto Principle – Kenneth Yu Discusses Customer Delight

by Jamie Shiller on January 30, 2009

I’m back! Almost a year off from blogging.

Here’s a gem from the video vault. Kenneth Yu discusses his “Pareto Filter” principle. The idea is to “delight” your customers into buying more. Nothing particularly earth shattering about that, but I like the way Kenneth says it!

Share and Enjoy:
  • Sphinn
  • Twitter
  • Facebook
  • Digg
  • StumbleUpon
  • LinkedIn
  • del.icio.us
  • Diigo
  • Google Bookmarks
  • Posterous
  • email
  • Print
blog comments powered by Disqus

Previous post:

Next post: